Right Choice
Competent Team
Reliable
Services
Our servcies at a glance
Working for you
Mietel Solutions is Managed Service Provider (MSP) and a company with the focus to provide technology solutions to businesses in Ghana and neighbouring countries. We have an internal team of highly skilled multidiscipline IT professionals.
Our team of professionals are very experienced and are home turnkey project (door to door delivery).
Our core values are:
• Partnership - We are in this together always seeking excellent customers services & quality delivery
• Passion - We devote all of our knowledge, resources and attention to every service.
• Perseverance - No obstacle is insurmountable; we keep at it until the job is done.
• Proficiency - We study, plan and train, so that whatever we do, we do it with excellence.
• Partnership - We are in this together always seeking excellent customers services & quality delivery
• Passion - We devote all of our knowledge, resources and attention to every service.
• Perseverance - No obstacle is insurmountable; we keep at it until the job is done.
• Proficiency - We study, plan and train, so that whatever we do, we do it with excellence.
Frequently Asked Questions
A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model. Today, the terms “cloud service provider” and “managed service provider” are sometimes used as synonyms when the provider’s service is supported by a service level agreement.
Great, No Problem! Many of our customers have a designated Internal IT Support person or in-house IT Department to handle the day-to-day technical issues and minor network issues. These organizations often count on us for the most advanced and critical IT Support functions, such as strategic advice, technical projects, second opinions, Advanced IT Security and Advanced Business Application Support.
We have you covered here, we have dedicated IT Support Engineers who are on call to assist you, know your networks and can be dispatched by calling our after-hours support line.
Over the last decade we have built relationships with many large and well-known distributors that offer us the discount to pass on to our clients. We can usually meet or beat advertised prices on hardware, software and we are always happy to offer unbiased product recommendations.
This one can be frustrating, and a lot of fingers get pointed as to what is the culprit. We typically know your internet is down before you do. We monitor our client sites for constant up-times and sometimes its just a web browser issue or an isolated computer having DNS problems. We understand not being able to browse the internet can stop production, we always ask a series of questions to find out if its company wide or isolated. Typically, the ISP is having issues or latency. Occasionally it’s a miss configured firewall causing havoc. Either way, we help these issues go away!
You bet! That is one of the things we do for our Managed Services clients. We can help ensure your data is always available no matter the situation. We offer a cloud backup solution that can not only protect your data but help keep running your business during any disaster!
Testimonial
What Clients Saying
We initially managed all of our office IT in-house. As we grew, we wanted to spend more and more of our time on our technology and product and Mietel Solutions has allowed us to do that. They've scaled with us and successfully managed the technical portion of our move to a new office. They're always prompt and willing to go the extra mile and we're looking forward to continued growth with Mietel Solutions in the future!Mietel Solutions has fast efficient installation and most of all great reliability and WiFi network coverage for the Bui Dam Village. So many people complain about their internet being slow. I refer them to Mietel Solutions because I do not have any issues and servicemen are great too!
Courage and his staff have been there for us since day one. We have been very satisfied with the fast reliable implementations service and very little if any downtime.
